At MultiLing, we frequently talk about the technology we use for patent translation and the efficiencies it brings. But the truth is, no matter how savvy the technology, we couldn’t translate without people. In his latest Business2Community column, MultiLing CEO Michael Sneddon highlights exactly this idea:
“While I previously wrote about the importance of building long-standing relationships with clients, equally important are the relationships developed between employee peers, employees and managers or executives, and executives and members of the board. These relationships are fundamental for the success of any organization,” writes Sneddon.
MultiLing executives took a trip last March and spent 10 days at four offices in Asia, with the goal of learning firsthand how each employee feels about the company. After meeting one-on-one with 83 of the company’s 90+ employees in Japan, Korea, China and Taiwan, they had a better understanding and common strategy for what needed to be done to help strengthen the company in the region. They also came away a feeling of mutual trust from each employee with whom we had met.
“This type of interaction with company directors is not a cultural norm, but it definitely worked—and was obviously much appreciated. Nearly every employee opened up very quickly, creating a real sense of camaraderie and trust even in a short 10-15 minutes," continues Sneddon. “They are now open and ready for additional training to help improve the company.”
This is only one example of the value that people—and their relationships—bring to an organization, and the importance of investing in those people along the way. However, if you don’t have the budget to travel or time to meet with every employee, Sneddon proposed other ideas as well. For example, getting to know employees can be as simple as using flashcards to help you learn and remember faces and names, job responsibilities and something personal about each employee.
Additionally, help employees get to know each other with team-building activities. Encourage and recognize employees in their activities outside of the office, whether that’s caring for family or volunteer work or hobbies. Finally, don’t be afraid to invest in employees with professional opportunities they are interested in—it will only give you a better employee!
You can read the full B2C article here.